Systems Design

Master Mediators designs conflict resolution systems for small businesses, large corporations, government departments and agencies and post-secondary institutions. We create custom systems and solutions for each client that reflects the desired culture and goals of the organization. Our team conducts a thorough organizational review to resolve chronic conflict or breakdowns in communication and to maximize productivity. Extensive consultations and collaboration with a diverse group of stakeholders are undertaken. We address conflict at both a micro and macro level by addressing individual complaints that merit immediate attention through mediation. Macro issues are addressed by policy review and design. Our highly experienced team of legal and policy experts can examine existing organizational policies and procedures and identify gaps and systemic problems and provide you with new systems to enable your organization to function more effectively and efficiently. Your custom designed system may include a variety of options including internal and external mediation, arbitration, ombudsman services, internal and external tribunal hearings and rights based options. Policy handbooks, codes of conduct and communication plans and training can be provided by our experienced team to accompany and increase the effectiveness of your conflict resolution system.

Bruce MacAllister is an integral part of our systems design team. Bruce holds a Bachelor’s of Science degree in Chemistry and Biology and a JD. He has been an attorney, ombudsman, corporate trainer, and organizational excellence and development consultant since 1979. In addition to his many years experience as a consultant, his career includes extensive work “in the trenches” serving as a state agency general counsel, administrative law judge and arbitrator, employee relations director, corporate training director, mediation center director, in-house and contract ombudsman, and Vice President for Finance and Administration in a higher education institution. His work includes extensive organizational trouble-shooting, international business facilitations and mediations, extensive work with high-tech and defense-related organizations, and extensive work in dispute resolutions system design and administration. He has authored many articles and has a book nearing publication in the area of organizational conflict and workplace dynamics. He also has extensive experience in negotiating and mediating issues involving intellectual property and technology transfer, having worked with a variety of institutions including Los Alamos National Laboratory, Sandia National Laboratories, the University of California, British Nuclear Fuels, Ltd. and many other technology-oriented clients. Other major clients include the United States Department of Energy, the United States Department of Defense, the New Mexico State Legislature, and the Federal Office of Personnel Management.